Shipping Policy
Sante Global Industries LLP is dedicated to ensuring that all orders are dispatched efficiently and securely, ensuring that they arrive in perfect condition.
Shipping Methods and Costs
We provide multiple shipping options to suit the needs of our clients. Shipping costs are calculated based on the destination, weight, and size of the package. Detailed shipping options and associated costs will be provided by your sales manager during the order process.
Delivery Timeframes
Estimated delivery times are communicated at the time of order placement and may vary depending on the destination and shipping method selected. While we endeavor to meet these timeframes, external factors such as customs clearance and transit delays may affect delivery schedules.
International Shipping
We offer international shipping to numerous destinations. Please note that customers are responsible for any customs duties, taxes, or other fees imposed by the destination country. It is advisable to consult local customs authorities for information on potential charges.
Tracking Information
Once your order is dispatched, you will receive a tracking number to monitor the progress of your shipment. Should there be any delays or issues during transit, our customer support team and your sales manager are available to assist.
General Conditions
By engaging with Sante Global Industries LLP, customers agree to adhere to our policies. We reserve the right to modify or update our policies at any time without prior notice. Any such changes will be reflected on our website.We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
For further information or assistance, please contact our customer support team or your assigned sales manager at Contact us tab link.
Store Policy
Sante Global Industries LLP is committed to delivering premium-quality products that align with the highest industry standards. Our policies are meticulously designed to ensure transparency, consistency, and an exceptional purchasing experience for our esteemed clients.
Product Quality and Authenticity
We guarantee that all our products are manufactured with the utmost precision and integrity. Each item undergoes a thorough inspection prior to dispatch, ensuring it meets our stringent quality standards.
Order Placement
Orders are initiated through a personalized approach. We invite prospective customers to complete a brief form in the "Contact Us" section of our website. Upon submission, a dedicated sales manager will be promptly assigned to assist you. This tailored service ensures you receive expert guidance in product selection, detailed order processing, and prompt responses to any inquiries you may have.
Payment Terms
We accept various payment methods, including Visa, credit, and debit cards. Payment is required in full prior to order processing, unless alternative arrangements have been made in writing with your assigned sales manager.
Customer Support
Our customer support team, along your dedicated sales manager, is available to address any inquiries or issues. We are committed to providing prompt and effective resolutions to ensure your complete satisfaction.
Return Process
At Sante Global Industries LLP, customer satisfaction is our top priority. While we strive to ensure accuracy in every order, we recognize that there may be occasions where returns are necessary. Our return policy is as follows:
If an incorrect item is received, the following process will apply:
Contact Your Sales Manager: Notify us within the specified time frame with your order number and details of the incorrect item.
Return Authorization: Our team will issue a return authorization and provide instructions for returning the incorrect item.
Replacement Shipment: Upon receipt and verification of the returned item, we will dispatch the correct item as a priority.
Condition of Returned Items
Returned items must be in their original, unused condition and in their original packaging. Items that do not meet these conditions may not be eligible for a return or replacement.
Return Policy
At Sante Global Industries LLP, customer satisfaction is our top priority. While we strive to ensure accuracy in every order, we recognize that there may be occasions where returns are necessary. Our return policy is as follows:
Non-Returnable Items
Due to the specialized nature of our products, all sales are final, and items are non-returnable unless an incorrect item has been dispatched. We encourage all customers to review their order details carefully before finalizing the purchase with their sales manager.
Returns Due to Incorrect Items
In the unlikely event that you receive an incorrect item, please contact your sales manager or our customer support team within 5 days of receiving your order. We will promptly arrange for the correct item to be shipped at no additional cost to you and will provide instructions for the return of the incorrect item.
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Sante Global Industries LLP,
Plot No H-2/1, Awdhan MIDC, Near Laling Toll Plaza, Dhule, Maharashtra, India 424006
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